Your rental journey

A clear route from property search to move-in.

We guide applicants through each stage of the long-term rental process with clear information, professional communication and carefully organised documentation.

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Step by step

A professional rental process, explained simply.

Each stage has a clear purpose. You can review the home, submit your information, follow the agency review and access the relevant documents without unnecessary uncertainty.

01
Discover

Find a suitable long-term home

Search available properties by location, rent, rooms and other practical requirements. Each listing presents the key information needed for an initial comparison.

  • Full property address
  • Monthly rent and deposit
  • Rooms, bedrooms, bathrooms and area
  • Images, description and available features
02
Consider

Review the property in detail

Open the listing to study the gallery, location, financial terms and tenancy information. Our aim is to help you understand the home before submitting an application.

  • Compare the home with your needs
  • Check the initial financial commitment
  • Read the location and inspection information
  • Contact the agency when clarification is needed
03
Plan

Select your dates

Choose your preferred move-in date and an available inspection appointment. These details help the agency understand your intended timeline.

  • Preferred move-in date
  • Available inspection appointment
  • Clear dates recorded with your application
04
Apply

Complete your rental details

Provide the contact and address information required to prepare a complete rental application. You can review the property summary before submission.

  • Full name and contact details
  • Residential address
  • City, postal code and country
  • Acceptance of Terms and Privacy information
05
Review

The agency reviews your application

Your rental application initially appears as In Review. Our team checks the information provided and the requested dates before issuing a decision.

  • No payment is requested during review
  • Your application progress remains visible in your account
  • You receive an email when a decision is made
  • Any additional information can be clarified directly with the agency
06
Confirm

Receive approval and payment information

When the application is approved, the agency provides the relevant payment instructions. You can then upload an image or PDF as payment confirmation.

  • Payment instructions become available only after approval
  • The approval communication explains the next steps
  • Payment confirmation can be provided securely through your account
  • Bank verification may require approximately 24–48 hours
07
Document

Access your rental documents

Relevant documents remain connected to the application and become available when they are prepared by the agency.

  • Invoice
  • Viewing Permit
  • Rental Agreement
  • Payment confirmation record
08
Move

Prepare for inspection and move-in

Once the necessary stages are completed, keep the confirmed dates and documents available and follow the final instructions provided by the agency.

  • Review the inspection arrangements
  • Keep your documents accessible
  • Confirm any final practical details
  • Contact the agency when your circumstances change
Frequently asked questions

Practical answers before you move forward.

These answers explain the most common stages of viewing, applying, approval, payment and move-in. Property-specific conditions are always confirmed separately.

01

Application & eligibility

Does submitting an application guarantee the property?

No. Every application is reviewed by the agency and remains marked as In Review until a formal decision has been issued.

Can I apply while living in another country?

Yes. You can begin the process remotely by providing accurate contact and residential information. Any additional relocation requirements can be discussed with the agency.

What information is required for an application?

You will normally provide your full name, contact details, current address, city, postal code, country and your preferred move-in and inspection dates.

02

Viewings & dates

Can I view the property before applying?

Where a viewing appointment is available, you can select a suitable inspection date during the application process. Contact the agency when you need another arrangement.

Can a viewing be arranged remotely?

Remote viewing options may be available for clients relocating from another city or country. Availability depends on the property and the local viewing arrangements.

Can I change my move-in or inspection date?

Contact the agency as soon as possible. A requested change is subject to property availability, the current application stage and any existing arrangements.

03

Review & payment

How long does the application review take?

Review times depend on the property, the completeness of the information provided and any clarification required. We will notify you once a decision or further update is available.

Where can I follow my application progress?

Your account displays the selected property, requested dates, application reference, current progress and any documents made available by the agency.

Do I need to pay before approval?

No. Payment details and the payment confirmation option are provided only after the agency has approved the application.

04

Documents & next steps

What happens after I upload payment proof?

Our accounts team reviews the payment confirmation and matches it with the corresponding transfer. Bank verification may require approximately 24–48 hours.

When will I receive the rental documents?

Relevant documents, such as the invoice, Viewing Permit and Rental Agreement, become available when they have been prepared for your application.

Can I withdraw or cancel my application?

Where the option is available, you can submit a withdrawal or cancellation request from your account. Contact the agency if you need clarification about the implications at your current application or reservation stage.