Use the platform safely, honestly and responsibly.

Use the website only for genuine residential enquiries, applications and account administration. Information supplied through forms or uploads must be lawful, accurate and relevant to the purpose for which it is requested.

• Creating accounts using false, misleading or unauthorised identities.
• Uploading forged, altered, malicious or unrelated documents.
• Attempting to access another person’s account, application, receipt or documents.
• Testing, scanning, bypassing or exploiting security controls without written authorisation.
• Using automated tools to scrape listings, overload the service or submit bulk enquiries.
• Sending unlawful, threatening, discriminatory, fraudulent or abusive content.
• Copying or commercially reusing website content without permission.

Uploaded files must belong to you or be provided with appropriate authority. Files should contain only information required for the relevant application or payment confirmation. Malware, executable content and material infringing another person’s rights are prohibited.

You are responsible for protecting your password and devices. Notify the agency promptly if you believe your account has been compromised. Do not share protected links, documents or payment instructions publicly.

We may restrict or suspend access, reject an upload, cancel an application or preserve relevant evidence where misuse, fraud, security risk or a breach of these rules is reasonably suspected. Serious conduct may be reported to affected parties or competent authorities where lawful and necessary.

Security issues, suspicious communications and misuse may be reported through the contact page. Please do not include unnecessary personal data in an initial report.